Online Shopping FAQ

MYDIN Online is an online store, where customers are able to shop more conveniently from the comfort of their own home at any time.
Everything you need is just a mouse click away.

Our pick up and delivery operating hours are from 10:00 am to 10:00 pm.

MYDIN carries a wide variety of Halal products common to hypermarkets and most of our store range are made available online. Items sold include Groceries, Health & Beauty, Household, Muslimin items and Home & Living. More products will be added daily so we encourage you to come back often to browse our newly listed products.

To create an account, simply click Sign Up and become a MYDIN Member and start shopping. To register, click on "Sign In" button either via our website or our mobile applications and proceed to enter your details. Alternatively, you can browse the item first and register at the checkout process.

In order to edit your information, click the "Register” button under Online Store and look for View Profile button. Click the button and continue to edit your account. .e. Name, Address, Billing Address, Email, Phone number and etc.

If you want to add "New Address"(different address) you may click "Add My Address" button. Type in the new address as your other delivery address.

Address Guide :
Address Line 1 :
E.g. : 675;676, Persiaran Subang Permai,
Address Line 2:
E.g. : Usj 1, 47500
Address Line 3:
E.g. : Subang Jaya, Selangor, Malaysia

Yes, you are required to activate online account through “First Time Login” and key-in your Identification Type and Meriah Member card number.

Please login to the website, click on ‘View Profile' button, you will see the next page with your detail information. Scroll down to ‘Card Information' column, check your Meriah Card number at the Card no. section.

One-time-password (OTP) is a numeric code that is only valid for a single use for ‘First Time Login’ registration.

No. There is no charge for each SMS received from Mydin Mohamed Holdings Berhad.

Yes. You may change your mobile number through Profile Page.

You are required to enter OTP button, after registration yourself as ‘First Time Login’.

You may request for another OTP by clicking ‘Request OTP’. If the customers failed to receive the (OTP) after (3) attempts. Please contact our Customer Careline Centre at 1-300-30-8786 for further information.

1. Log in to the MYDIN website, hover the mouse to the top right menu box:-

Please click on ‘Change' button, you will see the fulfillment mode selections:-
Pick up at the store/ Pick up at locker / Home delivery will appear.
You may select your preferred fulfillment mode, then you may start your shopping.

For the initial stage, we will cover areas according to postcodes that are published on MYDIN website. In the future, we will expand our business (delivery area) to bigger coverage.
https://mydin.appscentral.net/delivery-service-area

Yes, it can. Your order can be delivered to any location that is within our coverage area. Delivery charge may apply.

You may click "Order Details" and view your order details i.e. ordered item, item amount, and total of your order.

Items that are out of stock, will be substituted with similar products, but you may accept or reject the substitution once you receive or pick up your order. Your total amount will be re-calculated.

Currently, we do not ship internationally.

You may wish to track your order on the website. To find out the latest order status, log on to "My Profile” and go to "My Order" and click on the order number. Alternatively, you may contact our Customer Careline Centre at 1-300-30-8786 to track the orders. Please note that Customer Care Team doesn't have a more specific time of arrival for any order.

We’re here to help you, please contact our CustomerCareline Centre at 1-300-30-8786 to track your goods.

Yes, you can. You can print your order from your order confirmation email or from your order details page from your order history.

We will email you your final tax invoice which will include all the substitutions that have been made, if any.

Currently, we offer a flat rate delivery charges of RM10 regardless of date and timeslot were chosen for home/office delivery.
The charge of delivery depends on the method of delivery and time, it will be calculated and shown in the final checkout page.

Your order will be prepared within 24 hours, time slot available for pick up will be next day (Order date +1) as below time table :-

Our deliveryman will return the goods to the MYDIN store (at where goods are picked). Customer Service will contact you to reschedule to another date and time for next delivery.

We’re here to help you, please contact our Customer Careline Centre at 1-300-30-8786 that will assist you to reschedule your delivery based on the available time slots.

We’re here to help you, please contact our Customer Careline Centre at 1-300-30-8786 to get further information.

No, not at the moment.

Since we take payment at the door upon delivery, anyone can sign for the order as long as they are valid credit card holder for the credit card to be used for payment.

We’re here to help you, please contact our Customer Careline Centre at 1-300-30-8786 for further information.

You can refer to your order confirmation email or log into the website and view your pending orders under your order history.

There is no minimum order value imposed.

There are no charges for store pick up.

Your order will be prepared within 24 hours, time slot available for pick up will be next day (Order date +1) as below time table:-

Please bring your order confirmation or order number to pay for the goods.

We’re here to help you, please contact our Customer Careline Centre at 1-300-30-8786 that will assist you to reschedule your collection time to the next available time slot.

All products are picked on the day of collection and safely stored in a temperature controlled collection point such as in the fridge, freezer or ambient storage board until you arrive.

Customers may need to wait if the order are not ready for pick up.

You have to go to the store that you have selected when you made the online purchase at MYDIN Online store.

Yes, you can. First of all, we will call you to ensure that the designate person will pick up the order instead of yourself. Please make sure that person has your order details.

We’re here to help you, please contact our Customer Careline Centre at 1-300-30-8786. Our Customer Care team will help you to reschedule your collection time based on the next available time slot.

Chiller (1°C ~ 7°C)

Frozen (-18°C ~ -24°C )

There is no minimum order value imposed.

The delivery charges to the locker are RM5.00 regardless of date and time slot were chosen.

Yes, you can. As we offer 2-time slots for pick up at locker, please refer to the below table below:-

MYDIN Klik & Pick locker comes with Chill and Frozen temperature.
The locker is a place to store your groceries in a chill or frozen condition which were purchased via MYDIN Online. This locker is available for customers to pick up their groceries at their leisure.

MYDIN Subang Jaya, Hypermarket.
DIGI HQ, Subang (Strictly for DIGI staff only)
We will be expanding more location in future.

The restricted items listed below: -
Stationery, Aerosol canister products, Gardening products (Fertilizer) or Pet foods and bulky items.

The system will send you a set of pin number via email and also SMS for your authentication. Enter the pin number on the locker monitor hub, an LED indicator for the physical locker door will be turned on/highlighted. Once you notice the LED indicator for your order, please commence opening the locker door to collect your grocery.

Yes, the locker door will be open for an approximately of 2 minutes allowing you to pick up your orders.

After 2 minutes, if you wish to reopen the locker door, you are required to re-enter your PIN number on the monitor hub.

The system will send a reminder message via email or SMS, 30 minutes before the expiry time. If you miss the pick up time slots, please be informed that all items will be returned back to MYDIN store.
We’re here to help you, please contact our Customer Careline Centre at 1-300-30-8786 for further information. You are advised to visit MYDIN stores to pick up your items.

No. Please be informed that the order can't be canceled for a refund once the order being pick, pack and delivered to the locker.
We’re here to help you, please contact our Customer Careline Centre at 1-300-30-8786. Our Customer Care team will help you to reschedule your collection time based on the next available time slot.

Yes, from time to time we may have promo code coupons which can be used online. This promo code will be exclusively only for purchase made via online.

A promo code coupon consists of numerical and alphabet letters which can be entered on the website to receive a discount for an online grocery order. Remember to enter promo code coupons at the checkout and this will be deducted from the total of your order. For further information, please call our Customer Careline Centre at 1-300-30-8786.

The prices on MYDIN online store website are guide prices only which are based on prices in store at the time you place an order. Therefore, the total guide price shown in your shopping cart and order confirmation email may differ from the total amount shown on your final invoice. For more info, please refer to Our Guide Price document.

What you pay will be stated in the final invoice which is based on the store of the products on the day of your delivery or pick-up.

Weighed products, substitutions, price change in store and promotion periods.

You need to be 18 years old to accept a delivery. If you are paying by credit/debit card at the door, the cardholder must be present.

We accept Debit Card, Credit Card VISA Card, and Master Card.

We offer online and offline payment methods.
Online payment mode via eGHL third party epayment gateway is available for ease checkout.
As for Store pick up offline payment, payment will be collected when you pick up your orders at our Customer Services Counter located at Level 1.
For home delivery, we collect payment via the mobile terminal at your door steps. Besides online payment as mentioned above, we also do provide cash payment for our store pickup customers.

Payment at the door means that you pay when we deliver the goods to you.

Our delivery man will swipe your credit/debit card on our wireless EDC terminal which depends on the availability of the provider's signal coverage. During the process, our delivery man may need to find a spot where the device can receive the strongest signal to be able to process your payment.

In the event where your credit card is rejected, our delivery man will request for another valid credit card.
If payment problem persists, we will have no choice but to bring the goods back to the store for your collection.

You need to make instant online payment in advance for pickup at the locker.

Yes, you can make online payment in advance for either fulfillment mode.

For pickup at store, we accept Cash, Visa/Master card credit/Debit cards.
For home delivery, we accept online payment and pay at door.
For locker, we accept online payment only.

Your credit card chip may be unreadable. Please check with your credit card issuing bank.

The Rounding Mechanism is a method implemented by Malaysian Government whereby the total bill amount (including goods and services subject to tax) is rounded upwards or downwards to the nearest multiple of 5 cents. Total bill amount that ends in 1, 2, 6 and 7 cents will be rounded down while 3, 4, 8 and 9 cents will be rounded up to the nearest multiple of 5 cents.
For example, a total bill amounting to RM82.01 will be rounded down to RM82.00. If it amounts to RM82.04, it will be rounded up to RM82.05. For more detailed explanation, please refer to the Bank Negara Rounding Mechanism document.

All over-the-counter payments will be subjected to the Rounding Mechanism irrespective of its mode, be it cash or non-cash. Payment at the door is also over-the-counter transaction as it would later be entered into Point Of Sales system.

The rounding adjustments and final total will be clearly shown on the receipt/bill printed from the Point Of Sales system.

The price published on the website is always the same as MYDIN store price. However, due to the time difference between the time the order is placed and the goods picked for collection or delivery, the price may differ. The final price will be the price on the day the goods are picked for collection/delivery.

Yes, if the payment was made offline via mobile payment terminal which later is entered into our Point of Sales system.
No, if you made an instant online payment check out.

You can choose not to receive the goods that are not the same as your order. We will deduct the amount and only charge you for products you buy.

You can choose to reject the particular product and we will deduct it from the total amount.

All chilled and frozen products will be transported in the chilled and freezer compartment of our delivery trucks to maintain the temperature and freshness.

Each order will be packed in plastic bags with proper segregation of products just like in the store. We will then transport your orders (in plastic bags) within crates which are stored in the correct compartment within our trucks depending on the type of the product wither ambient, chilled or frozen.

Orders can only be canceled when order status is "Approved". You may call our Care Line Centre at 1-300-30-8786 for further assistance and more information

Yes, if the delivered items are not up to your satisfaction, rejection is allowed during delivery.

You may call our Careline Centre at 1-300-30-8786 for further assistance and more information

Yes, you can.

Yes. You may return the items to the store within 7 days upon receiving it.
Please refer to table for refundable/exchangeable items.

To refund, you need to come to MYDIN branch, bring along the products that are to be refunded in its original packaging together with all complimentary gifts that come with it and present original purchase bill.

Refund products must be in the condition you received them and in the original box and/or packaging.
You are required to bring along the item purchased with the original receipt and packaging as well as the FOC products that come with it.
Approval for refund will be granted on a case-by-case basis
Refund value will be determined based on the value billed in the original bill

Please refer to the table in FAQ on Refunds point no. 1.

No cash refund is available. The refund cash will be converted into eCredit.

The credit vouchers are only valid on the same day it was issued. Please shop at our store to utilize the credit voucher

Yes. There's no problem. You can use your Credit Voucher to buy anything you want at Mydin. If the amount is greater than the Credit Voucher, you just need to pay the difference. Take note that if your item amount is less than Credit Voucher, the balance will not be returned.

Item must be exchanged at the same branch.

Is a credit balance accumulated [by item value] during an online transaction where the online store was not able to fulfill certain ordered item when online payment was completed and received by the store. E-Credit value can be used for next online purchase subject to value availability.

To be used only for MYDIN online transaction during payment checkout.

Yes, subject to your eCredit balance availability.

No. Please utilize the value for next purchase.

Yes, provided you have sufficient eCredit balance value in your account.

You need to sign-in the website. Next, click view profile. You will be able to see your points under Loyalty Points and eCredit.

No.